ANZ's Corporate Centre functions take a group-wide approach, working across all divisions to support ANZ’s strategic priorities. Each functional head is a direct report of the Group CEO.
Customer Fairness Advisor
We want to build fairness into everything we do at ANZ. Our Customer Fairness Advisor is currently working on developing remediation Principles for the Bank, with the objective of setting standards in that regard to which we will adhere. Overall, the role contributes to improving the fairness of our products and services, and our customer service and outcomes.
Communications and Public Affairs
Communications and Public Affairs (CPA) at ANZ is a partnership between communications, community and industry affairs that focuses on driving a culture of trust, integrity and character in an integrated way throughout ANZ and drives differentiation with respect to reputation, brand and community impact. CPA manages key external issues and relationships particularly those involving civil society, government, regulators, NGOs and others who play an important role in influencing our world.
Finance is responsible for the overall financial management of the ANZ Group including control of the structure of ANZ's balance sheet, finance management information systems and performance management. Finance comprises Financial Reporting and Policy, Business Performance, General Counsel & Company Secretary's Office, Taxation, Treasury and Investor Relations and the Divisional finance teams. Finance is also responsible for ANZ’s business strategy, including the expansion and re-shaping of ANZ’s businesses, mergers, acquisitions and disposals, as well as overseeing the Group’s strategic productivity agenda.
Risk is responsible for ANZ's global risk management framework. Risk is responsible for the organisation's risk strategies, policies, processes and reporting. The approach at ANZ is to ensure risk management and accountability are central to everything we do. Risk enables ANZ to meet its performance objectives along with delivering a 'no surprises' approach for management and the external market