ANZ's Corporate Centre functions take a group-wide approach, working across all divisions to support ANZ’s strategic priorities. Each functional head is a direct report of the Group CEO.
Risk is responsible for ANZ's global risk management framework. Risk is responsible for the organisation's risk strategies, policies, processes and reporting. The approach at ANZ is to ensure risk management and accountability are central to everything we do. Risk enables ANZ to meet its performance objectives along with delivering a 'no surprises' approach for management and the external market
Finance is responsible for the overall financial management of the ANZ Group including control of the structure of ANZ's balance sheet, finance management information systems and performance management. Finance comprises Financial Reporting and Policy, Business Performance, General Counsel & Company Secretary's Office, Taxation, Treasury and Investor Relations and the Divisional finance teams. Finance is also responsible for ANZ’s business strategy, including the expansion and re-shaping of ANZ’s businesses, mergers, acquisitions and disposals, as well as overseeing the Group’s strategic productivity agenda.
Corporate Affairs supports achievement of ANZ's goals by responding to and shaping our operating environment. It manages key external issues and relationships, particularly those involving civil society, government, regulators, NGOs and other stakeholders who play a role in influencing our world. This role includes leadership and governance of ANZ's Corporate Responsibility (CR) agenda.
Corporate Communications has internal and external communication responsibilities for the ANZ Group including media relations and internal communication. The team ensures that our people have the information they need to understand, engage in and make a positive contribution to ANZ's vision and priorities. It seeks to create an open and honest communication environment where feedback is encouraged. Externally, Corporate Communications is responsible for all contact between ANZ and the media.
Customer Fairness Advisor
We want to build fairness into everything we do at ANZ. Our Customer Fairness Advisor is currently working on developing remediation Principles for the Bank, with the objective of setting standards in that regard to which we will adhere. Overall, the role contributes to improving the fairness of our products and services, and our customer service and outcomes.