ANZ Shareholder Centre

ANZ's Corporate Centre functions take a group-wide approach, working across all divisions to support ANZ’s strategic priorities. Each functional head is a direct report of the Group CEO.

Risk

Risk is responsible for ANZ's global risk management framework. Risk is responsible for the organisation's risk strategies, policies, processes and reporting. The approach at ANZ is to ensure risk management and accountability are central to everything we do. Risk enables ANZ to meet its performance objectives along with delivering a 'no surprises' approach for management and the external market
Led by
Nigel Williams
Nigel Williams
Nigel Williams Chief Risk Officer
Nigel Williams is ANZ's Chief Risk Officer.
Skills, experience and expertise

He is responsible for ANZ's global risk management infrastructure, overseeing our global Credit, Market and Operational Risk and Compliance teams as well as risk related strategies, policies and processes.

Nigel is a career banker with more than 27 years experience in Australia, New Zealand and Asia. Most recently he was Managing Director of Institutional Australia and has previously held the role of Managing Director Institutional, Corporate and Commercial Banking in New Zealand. He joined ANZ in 2004 following the acquisition of The National Bank of New Zealand where he held various Credit, Markets, Treasury and Operational roles within the Lloyds TS B Group.

Nigel graduated from the University of Otago with a Bachelor of Commerce with majors in Marketing, Accounting and Finance and has also attended leadership and strategy training at the University of Michigan, USA and Oxford University, England.

Nigel is a past member of the 2008 NZ Government Taskforce on Capital Markets Development. He is also a former Director of NZX Limited, E*TRADE Australia Limited and Australian Financial Markets Association, as well as a past Board member of INFI NZ and the AUT Business School.

He is a member of New Zealand Institute of Directors, and in 2009 was awarded a fellow of INFI NZ.

He is also a member of the Art Gallery NSW President's Council, a past Chairman of the City Art Gallery Foundation in Wellington and a past Chairman of Wellesley College.

  • Key Dates
    2011
    Appointed Chief Risk Officer, ANZ.
  • Key Dates
    2008
    Appointed Managing Director, Australia, Institutional.
  • Key Dates
    2006
    Appointed Managing Director, Institutional, Corporate and Commercial Banking, New Zealand.
  • Key Dates
    2004
    Appointed Managing Director, Institutional, New Zealand.
  • Key Dates
    2003
    Appointed Managing Director, Institutional Markets, ANZ National Bank Limited.
  • Key Dates
    1996
    Appointed Treasurer, National Bank of New Zealand Limited.
  • Key Dates
    1983
    Joined South Pacific Merchant Finance.
Chief Risk Officer

Finance

Finance is responsible for the overall financial management of the ANZ Group including control of the structure of ANZ's balance sheet, finance management information systems and performance management. Finance comprises Financial Reporting and Policy, Business Performance, General Counsel & Company Secretary's Office, Taxation, Treasury and Investor Relations and the Divisional finance teams. Finance is also responsible for ANZ’s business strategy, including the expansion and re-shaping of ANZ’s businesses, mergers, acquisitions and disposals, as well as overseeing the Group’s strategic productivity agenda.
Led by
Shayne Elliott
Shayne Elliott
Shayne Elliott Chief Financial Officer
Shayne Elliott was appointed Chief Financial Officer of ANZ in June 2012.
Skills, experience and expertise

Shayne is responsible for all aspects of Finance as well as Group Strategy, Legal, Treasury, Investor Relations and Mergers and Acquisitions.

Prior to this role, Shayne was Chief Executive Officer, Institutional, overseeing all businesses that deal with ANZ's large business, corporate and institutional customers.

Shayne joined ANZ in June 2009. Previously, he was the Head of Business Development, EFG Hermes, the largest investment bank in the Middle East. Previously, Shayne was Chief Operating Officer, responsible for developing corporate strategy, balanced scorecard and goals program, and implementing governance and business management processes.

Shayne was previously with Citigroup where he held various senior positions across geographies and business sectors over the course of 20 years. Some of the roles he held during his time at Citigroup include: CEO Global Transaction Services Asia Pacific, CEO Corporate Bank Australia/NZ & Country Corporate Officer, CEO Egypt, Vice President Strategic Planning New York, Head of Investor Derivative Sales London and Head of NZ Derivatives Sales and Trading.

Shayne holds a Bachelor of Commerce, Management Studies and Finance from the University of Auckland, New Zealand.

  • Key Dates
    2012
    Appointed Chief Financial Officer, ANZ
  • Key Dates
    2012
    Appointed as Chief Financial Officer (Designate), ANZ
  • Key Dates
    2009
    Appointed as Chief Executive Officer, Institutional, ANZ
  • Key Dates
    2007
    Head of Business Development, EFG Hermes
  • Key Dates
    2006
    Chief Operating Officer, EFG Hermes
  • Key Dates
    2003
    CEO , Global Transaction Services Asia Pacific, Citigroup
  • Key Dates
    2001
    CEO, Corporate Bank Australia/NZ & Country Corporate Officer, Citigroup
  • Key Dates
    1998
    CEO, Egypt & Country Corporate Officer, Citibank
  • Key Dates
    1997
    Vice President, Strategic Planning, Citibank New York
  • Key Dates
    1992
    Head of Investor Derivative Sales, Citibank London
  • Key Dates
    1992
    Head Trader, US$ Swaps, Citibank London
  • Key Dates
    1990
    Head of NZ Derivatives Sales and Trading, Citibank New Zealand
Chief Financial Officer

Marketing, Innovation and Digital

Marketing, Innovation and Digital is responsible for ANZ's global branding positioning, marketing, innovation and digital strategies.
Led by
Joyce Phillips
Joyce Phillips
Joyce Phillips Chief Executive Officer Global Wealth Group Managing Director, Marketing and Innovation
Joyce Phillips is CEO Global Wealth and the Group Managing Director and Management Board member responsible for Marketing and Innovation at ANZ.
Skills, experience and expertise

ANZ is one of the world’s top 15 banks with over 47,000 people working in 33 geographies. ANZ Global Wealth provides insurance, investment and superannuation solutions as well as Private Banking for customers across Australia, New Zealand and Asia. The division serves over two million customers, manages approximately $62 billion in investment and retirement savings and has approximately $2 billion in in-force risk premiums.

During her career of over 25 years, Joyce has held a number of senior roles in banking and financial services with global and regional responsibilities. In 2014, Joyce was also appointed to the Board of Directors of Reinsurance Group of America, one of the largest life reinsurers globally, serving on the Compensation Committee and Nominating & Governance Committee.

Prior to joining ANZ in 2009, Joyce was President and Chief Operating Officer at American Life Insurance Company (ALICO) a subsidiary of American International Group, Inc. (AIG), which had operations in 55 countries.

Joyce joined ALICO from Citigroup, where she was head of International Retail Banking. In that role she was responsible for strengthening product distribution and expansion in Citigroup’s global retail banking franchise in 42 countries. Business lines under Joyce's leadership included online banking, loans, deposits, investments and insurance.

Previously, Joyce held various senior positions in Citigroup Japan, including Country Business Manager and Representative Director of Citibank’s Retail Bank, as well as President and CEO of Citicorp Diners Club Japan.

Joyce joined Citigroup in 1999 from GE Capital, where she held senior management positions in the Global Consumer Finance Division.

Joyce was named to the U.S. Banker "25 Most Powerful Women in Banking and Finance" list in 2006, 2007 and 2008. She has an MBA from the Stern School of Business, New York University and is fluent in Japanese.

  • Key Dates
    2012
    Appointed CEO Global Wealth and Private Banking
  • Key Dates
    2009
    ANZ Group Managing Director, Strategy, Mergers & Acquisitions, Marketing and Innovation
  • Key Dates
    2006
    President & Chief Operating Officer, American Life Insurance Company (ALICO), New York AIG
  • Key Dates
    2004
    Head of International Retail Banking, New York, Citigroup
  • Key Dates
    2000
    Country Business Manager, Japan, Citigroup
  • Key Dates
    1998
    President & CEO , Citicorp Diners Club, Japan, Citigroup
  • Key Dates
    1996
    Managing Director, GE Capital Global Consumer Finance, GE Japan
  • Key Dates
    1994
    Director Marketing, GE Capital, GE USA
Chief Executive Officer Global Wealth Group Managing Director, Marketing and Innovation

Corporate Affairs

Corporate Affairs supports achievement of ANZ's goals by responding to and shaping our operating environment. It manages key external issues and relationships, particularly those involving civil society, government, regulators, NGOs and other stakeholders who play a role in influencing our world. This role includes leadership and governance of ANZ's Corporate Responsibility (CR) agenda.
Led by
Gerard Brown
Gerard Brown Group General Manager, Corporate Affairs
Skills, experience and expertise

Gerard holds a Master of Arts (Syd.) and a Bachelor of Letters (Melb.) in history. He is a former Director of the Consumer Action Law Centre www.consumeraction.org.au and the Australian Banking Industry Ombudsman scheme www.fos.org.au

  • Key Dates
    2008
    Appointed Group General Manager Corporate Affairs
  • Key Dates
    2004
    Appointed Head of the Office of the CEO
  • Key Dates
    2000
    Appointed Head of Government and Regulatory Affairs
  • Key Dates
    1998
    Principal, Allen Consulting Group
Group General Manager, Corporate Affairs

Office of the CEO

The Office of the CEO is responsible for Mr Smith's office and oversight of group initiatives, operations and issues. This includes ANZ Board meetings, Management Board meetings, senior management forums and review processes across the group.
Led by
Jo Mikleus
Jo Mikleus Chief of Staff, Office of the CEO
Skills, experience and expertise

Jo is the Chief of Staff to the ANZ CEO Mike Smith. She is responsible for running the CEO’s office and has oversight of Group initiatives, operations and issues. This includes Board meetings, Management Board meetings, senior management forums and review processes across the Group.

Previously, Jo was Head of Commercial Sales & Service Centre, leading a large contact centre supporting our Corporate and Commercial customers.

During her 20-year career at ANZ, Jo has held a number of executive roles chiefly leading large frontline sales and operational teams. Her banking experience spans lending, branch, operations, enablement, marketing and risk.

Jo holds a Bachelor of Social Science (Economics) from University of NSW.

  • Key Dates
    2013
    Appointed Chief of Staff, Office of the CEO
  • Key Dates
    2011
    Appointed Head of Commercial Sales & Service Centre, Corporate & Commercial
  • Key Dates
    2010
    Appointed Head of Remote Sales & Service, Small Business Banking
  • Key Dates
    2010
    Appointed Regional Executive, Riverland & Mallee Region
  • Key Dates
    2008
    Appointed Regional Manager, North West Victoria
Chief of Staff, Office of the CEO

Corporate Communications

Corporate Communications has internal and external communication responsibilities for the ANZ Group including media relations and internal communication. The team ensures that our people have the information they need to understand, engage in and make a positive contribution to ANZ's vision and priorities. It seeks to create an open and honest communication environment where feedback is encouraged. Externally, Corporate Communications is responsible for all contact between ANZ and the media.
Led by
Paul Edwards
Paul Edwards Group General Manager Corporate Communications
Skills, experience and expertise

Paul Edwards is Group General Manager Corporate Communications reporting to ANZ Chief Executive Officer Mike Smith. Paul is the senior communications advisor at ANZ where he has worked since 1996. He leads a team of 70 communications professionals globally with responsibility for media relations, social media and internal communications. He is also the principal speech writer for ANZ’s Chairman and the Group Chief Executive Officer.

Paul graduated from the University of Tasmania with a Bachelor of Economics and started his career as an economist including roles as an industry policy advisor with the Australian Government. He has worked in corporate communications for the past 25 years with experience in consultancy, industry associations and in major companies Australia and the United Kingdom. Paul is also a Director of the ANZ Staff Superannuation Fund.

  • Key Dates
    2005
    Appointed Group General Manager Corporate Communications
  • Key Dates
    1998
    Appointed Head of Group Media Relations
  • Key Dates
    1996
    Joined ANZ as Senior Manager, Marketing Communications
  • Key Dates
    1995
    Joined BHP as Corporate Communications Manager
Group General Manager Corporate Communications

Risk

Risk is responsible for ANZ's global risk management framework. Risk is responsible for the organisation's risk strategies, policies, processes and reporting. The approach at ANZ is to ensure risk management and accountability are central to everything we do. Risk enables ANZ to meet its performance objectives along with delivering a 'no surprises' approach for management and the external market
Led by
Chief Risk Officer

Finance

Finance is responsible for the overall financial management of the ANZ Group including control of the structure of ANZ's balance sheet, finance management information systems and performance management. Finance comprises Financial Reporting and Policy, Business Performance, General Counsel & Company Secretary's Office, Taxation, Treasury and Investor Relations and the Divisional finance teams. Finance is also responsible for ANZ’s business strategy, including the expansion and re-shaping of ANZ’s businesses, mergers, acquisitions and disposals, as well as overseeing the Group’s strategic productivity agenda.
Led by
Chief Financial Officer

Marketing, Innovation and Digital

Marketing, Innovation and Digital is responsible for ANZ's global branding positioning, marketing, innovation and digital strategies.
Led by
Chief Executive Officer Global Wealth Group Managing Director, Marketing and Innovation

Corporate Affairs

Corporate Affairs supports achievement of ANZ's goals by responding to and shaping our operating environment. It manages key external issues and relationships, particularly those involving civil society, government, regulators, NGOs and other stakeholders who play a role in influencing our world. This role includes leadership and governance of ANZ's Corporate Responsibility (CR) agenda.
Led by
Group General Manager, Corporate Affairs

Office of the CEO

The Office of the CEO is responsible for Mr Smith's office and oversight of group initiatives, operations and issues. This includes ANZ Board meetings, Management Board meetings, senior management forums and review processes across the group.
Led by
Chief of Staff, Office of the CEO

Corporate Communications

Corporate Communications has internal and external communication responsibilities for the ANZ Group including media relations and internal communication. The team ensures that our people have the information they need to understand, engage in and make a positive contribution to ANZ's vision and priorities. It seeks to create an open and honest communication environment where feedback is encouraged. Externally, Corporate Communications is responsible for all contact between ANZ and the media.
Led by
Group General Manager Corporate Communications