Mark Hand is Group Executive Australia Retail and Commercial Banking with responsibility for Retail and Business and Private Banking customers.
Mark is responsible for ANZ’s retail and commercial customers across Australia; ANZ’s largest market which serves approximately six million customers through a network of branches, business centres, ATMs and leading online and mobile banking applications.
With more than 30 years of experience at ANZ, Mark has developed a deep knowledge of retail and commercial banking and is known for his strong customer focus.
Mark has held senior roles across business and retail banking, as well as credit management, internal audit and international risk in Australia and South Asia. His experience spans consumer banking, transformation, operations, audit, operational risk and governance.
Mark is Chair of the ABA Strategy Committee and ABA Consumer Outcomes Group. He is also Chair of ANZ’s Diversity Council in Australia and was a director of the Diversity Council of Australia until 2015. He served as a director of ANZ Bank Taiwan Limited and ANZ Trustees prior to its sale. Mark holds a Bachelor of Business and a Masters of Business Administration from Deakin University.